Frequently Asked Questions (FAQ)
1. What is From Farm?
From Farm offers a range of food, wellness, cooking, herbal, tea, sweetener, and plant-based products. You can explore our products and place orders directly through our website.
2. How can I place an order?
Browse the products on our website, select the products you want, add them to your cart, and proceed to checkout. Enter your delivery details and complete the payment using the available payment options.
3. Where does From Farm deliver?
We currently deliver to serviceable locations across India. Delivery availability depends on the PIN code and courier service availability.
4. What are the delivery charges?
A ₹99 delivery charge applies to orders below ₹999.
Orders of ₹999 or more qualify for free delivery.
5. How long will my order take to arrive?
Orders are generally processed within 1–2 business days and delivered within approximately 3–7 business days after dispatch.
Delivery times may vary depending on your location and courier service.
6. How can I track my order?
Once your order has been dispatched, tracking information may be shared through your registered contact details. You can use the tracking information to check your shipment status.
7. Can I cancel my order?
Yes. Orders can be cancelled before dispatch.
Once an order has been dispatched, cancellation is generally not possible.
8. Can I return a product after delivery?
Due to the nature of our food and perishable products, returns are generally not accepted after delivery.
However, if you receive a wrong, damaged, defective, or missing product, please contact us for assistance.
9. What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery and provide your order details along with clear photographs or videos of the product and packaging.
Our team will review the issue and provide an appropriate resolution.
10. What if I receive the wrong or missing product?
Please contact us within 24 hours of delivery with your order number and photographs/videos where applicable.
We will review the issue and assist you with the appropriate resolution.
11. How long does a refund take?
Once a refund is approved, it is generally processed within 5–7 business days to the original payment method.
The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
12. What payment methods are available?
You can pay using the payment methods displayed on the From Farm checkout page. Available options may vary depending on the payment gateway and order.
13. Are my payment details secure?
Payments are processed through available payment service providers and payment gateways. From Farm takes reasonable measures to protect customer information, but no online system can be guaranteed to be completely secure.
14. Can I change my delivery address after placing an order?
If you need to change your delivery address, contact us as soon as possible. Address changes may only be possible if the order has not yet been dispatched.
15. What happens if I am unavailable when my order is delivered?
Our delivery partner may make additional delivery attempts depending on their delivery process. Please ensure that someone is available to receive the order at the provided address.
16. Are the products available all the time?
Product availability may vary depending on stock and supply. If a product becomes unavailable, it may temporarily be removed or marked as unavailable on the website.
17. Can product packaging or appearance differ from the website?
Yes. Product packaging, labels, or appearance may occasionally vary from the images shown on the website.
18. How can I contact From Farm?
For questions about products, orders, delivery, refunds, or other concerns, you can contact us:
Email: fromfarmcare@gmail.com
Phone: +91 94252 30063
Website: https://fromfarm.co
19. Where can I find your policies?
You can find detailed information in our:
- Shipping & Delivery Policy
- Refund & Cancellation Policy
- Privacy Policy
- Terms & Conditions
These policies provide additional information about orders, payments, delivery, refunds, and use of the From Farm website.