Shipping Delivery Policy
Effective Date: September 28, 2026
At From Farm, we aim to process and deliver your orders safely and on time. Please read the following shipping and delivery information before placing your order.
1. Order Processing
Orders are generally processed within 1–2 business days after successful payment and order confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
2. Order Confirmation
After placing an order, you will receive an order confirmation through the contact details provided during checkout.
Please make sure your phone number, email address, and delivery address are correct before completing your order.
3. Delivery Charges
A delivery charge of ₹99 applies to orders below ₹999.
Free delivery is available on orders of ₹999 or more.
4. Estimated Delivery Time
Orders are generally delivered within 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
5. Product Packaging
All products are carefully packed before dispatch to help protect them during transportation.
If you receive a package that appears damaged or tampered with, please contact us as soon as possible.
6. Tracking Your Order
Once your order has been dispatched, tracking information may be shared with you through your registered contact details.
You can use the tracking information to check the status of your shipment.
7. Delivery Address
Please provide a complete and accurate delivery address, including:
Full name, House/Flat number, Street/locality, City, State, PIN code, Contact number
From Farm will not be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
8. Delivery Attempts
Our delivery partner may make multiple delivery attempts depending on their delivery process.
If the order cannot be delivered because the customer is unavailable or the address is incorrect, additional delivery attempts or charges may apply depending on the courier service.
9. Delayed or Lost Shipments
Although we work with delivery partners to ensure timely delivery, delays may occasionally occur due to weather, transportation issues, public holidays, operational disruptions, or other unforeseen circumstances.
If your order appears to be significantly delayed or lost, please contact us so that we can assist you.
10. Damaged Package
If your package arrives damaged or appears to have been tampered with, please contact us as soon as possible.
Where possible, take photographs or videos of the package and the products received and share them with our support team for assistance.
11. Incorrect or Missing Products
If you receive an incorrect, damaged, or missing product, please contact us within 48 hours of delivery with your order details and supporting photographs/videos where applicable.
We will review the issue and assist you according to our applicable return and replacement policy.
12. Delivery Availability
We currently deliver to serviceable locations within India.
Delivery availability may depend on the PIN code and the courier services available for that location.
13. Delivery Exceptions
Delivery may be affected by circumstances such as:
Severe weather conditions, Natural disasters, Public holidays, Transportation disruptions, Courier service issues, Incorrect or incomplete address, Unavailability of the recipient, Other unforeseen circumstances
Such situations may result in additional delivery time.
14. Partial or Separate Shipments
In some cases, products from the same order may be shipped separately depending on product availability, warehouse processing, or courier logistics.
If your order is shipped in multiple packages, you may receive separate tracking details.
15. Customer Responsibility
Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order when required.
Please check your order details carefully before completing your purchase.
16. Changes to This Policy
From Farm reserves the right to update or modify this Shipping & Delivery Policy from time to time.
Any changes will be posted on this page with the updated effective date.
17. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: fromfarmcare@gmail.com
Phone: +91 94252 30063
We will be happy to assist you with your order and delivery-related queries.