Refund & Cancellation Policy

Last Updated: September 28, 2026

At From Farm, we want you to have a smooth shopping experience. Please review the following Refund & Cancellation Policy before placing your order.

1. Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped or dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible with your order details. Cancellation requests received after dispatch may not be accepted.

2. Refund Eligibility

Refunds or appropriate resolution may be provided in the following situations:

  • Wrong product delivered
  • Product received in damaged condition
  • Defective product received
  • Product or item missing from the order

Each request will be reviewed based on the details and supporting evidence provided by the customer.

3. Perishable and Food Products

Due to the nature of our food, fresh, and perishable products, returns are generally not accepted after delivery.

However, if you receive a damaged, defective, incorrect, or otherwise affected product, please contact us so that we can review the issue and provide an appropriate resolution.

4. Reporting an Issue

Customers must report any issue with their order within 24 hours of delivery.

To help us investigate the issue, please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs/videos of the packaging, where applicable

Requests submitted after the specified reporting period may not be eligible for a refund or replacement.

5. Refund Process

Once your request has been reviewed and approved, the applicable refund will be processed within 5–7 business days.

Refunds will generally be issued to the original payment method used for the order.

The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or card issuer.

6. Replacement or Other Resolution

Depending on the nature of the issue and product availability, From Farm may provide an appropriate resolution, which may include:

  • Replacement of the affected product
  • Refund for the affected product
  • Refund of the applicable amount

The final resolution will depend on the specific circumstances of the order.

7. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • Change of mind after delivery
  • Product ordered incorrectly by the customer
  • Incorrect or incomplete delivery address provided by the customer
  • Delivery failure due to customer unavailability
  • Failure to accept the delivery
  • Issues reported after the specified reporting period
  • Damage caused after delivery due to improper handling or storage

8. Order Cancellation Refunds

If an eligible cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.

Any applicable payment processing or transaction-related deductions, where applicable, may be handled according to the payment provider's terms.

9. Contact Us

For cancellation, refund, or order-related queries, please contact us:

Email: fromfarmcare@gmail.com
Phone: +91 94252 30063

Please keep your order number available when contacting us so that we can assist you more quickly.